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Virtual assistant for hotels

Smarter stays, seamless journeys.

iloop.id answers guests instantly, automates the busywork and keeps every journey on track, so your team can focus on hospitality.

Book a demoSee what it does

Replies in seconds, day and night

A welcoming hotel room with a neatly made bed, warm wood panelling and a bedside lamp
Today, 11:02 p.m.Illustrative guest conversation

Hi! Do you offer airport pick-up? I land at 11 p.m. tomorrow.

Welcome! Yes, we do. I can book a driver for your 11 p.m. arrival and send the details the day before. Shall I confirm?

Pick-up is booked. Late check-out needs a quick check with the front desk, so I'm passing this to our team now.

Handed to front desk

Works where your guests already are.

  • WhatsApp
  • Website chat
  • Email

What would you like to do better?

The virtual assistant for hotels and their guests.

iloop.id is travel technology that answers guests instantly, automates the busywork, and keeps every journey on track. Your team gets time back to host, and your guests get help any hour of the day.

01

Elevate the guest experience

Faster answers and smoother journeys mean happier guests and better reviews.

02

Save staff time

Let automation handle repeat questions so your team can focus on service.

03

Grow revenue

Capture more enquiries and offer upgrades and extras at the right moment.

Built around the stay

Hospitality-ready automation, end to end.

View all features
01

Instant guest replies

Questions about rooms, dining, check-in and directions get an accurate reply in seconds, in your tone of voice.02

Journey automation

Confirmations, arrival details, reminders and review requests go out at the right moment without manual work.03

Enquiries and bookings

Reply fast to new enquiries, share quotes and confirmations, and follow up so fewer leads go cold.04

Upsell offers

Suggest room upgrades, transfers and extras during the stay to grow revenue per guest.05

Team in control

Hand any conversation to a person, review the full history, and update answers whenever you like.06

Multiple properties

Keep service consistent across several properties from one place.

Made to work with your hotel

How it works.

Designed to work alongside your booking engine and property management system. Tell us what you use and we'll confirm the fit.

See how it works
  1. 01

    Connect your channels

    Link the places guests already message you, like WhatsApp, website chat and email.

  2. 02

    Add your hotel's details

    Share your rooms, policies, services and FAQs. We set it up with you.

  3. 03

    Let it reply, and step in anytime

    The assistant answers instantly and hands anything sensitive to your team.

One assistant for the whole stay.

  • Enquiry
  • Pre-arrival
  • Check-in
  • During the stay
  • Check-out
  • After the stay

Stay in control

Built to keep guest data safe.

Guests trust you with their details. iloop.id is designed so you stay in control of what is said and who sees it.

Team control & security

Track reply times, conversations handled automatically and upsells booked in one simple view. View the illustrative reporting example.

Before we talk

Questions hotels ask.

Read all FAQs
Does it replace my staff?

No. It handles routine questions so your team can focus on guests, and anything sensitive goes straight to a person.

What happens when it isn't sure?

It passes the conversation to your team, with the history, so guests never have to repeat themselves.

Which channels does it work on?

WhatsApp, website chat and email.

A conversation about your property

Be first in the loop.

Book a demo or join the waitlist for early access and a personal walkthrough.

Book a demoJoin the waitlist