Features

Hospitality-ready automation, end to end.

From the first enquiry to the review after check-out, iloop.id handles the routine so your team can handle the personal.

01 / Guest communication

Instant guest replies

Questions about rooms, dining, check-in and directions get an accurate reply in seconds, in your tone of voice.

Answer every guest, any hour

WhatsAppWebsite chatEmail

Today, 11:02 p.m.Illustrative guest conversation

Hi! Do you offer airport pick-up? I land at 11 p.m. tomorrow.

Welcome! Yes, we do. I can book a driver for your 11 p.m. arrival and send the details the day before. Shall I confirm?

Yes please. Can we also get a late check-out?

Pick-up is booked. Late check-out needs a quick check with the front desk, so I'm passing this to our team now.

Handed to front desk

Journey automation

Confirmations, arrival details, reminders and review requests go out at the right moment without manual work.

Messages that send themselves

Enquiries and bookings

Reply fast to new enquiries, share quotes and confirmations, and follow up so fewer leads go cold.

Turn enquiries into stays

Upsell offers

Suggest room upgrades, transfers and extras during the stay to grow revenue per guest.

The right extra at the right time

Team in control

Hand any conversation to a person, review the full history, and update answers whenever you like.

Your team stays in charge

Multiple properties

Keep service consistent across several properties from one place.

One setup, every property

Reporting

See what's working.

Track reply times, conversations handled automatically and upsells booked in one simple view.

A view of your guest communicationSample dashboard with illustrative data

Avg. reply time: 12 sec
Handled automatically: 78%
Upsells booked: 34

Example values only. These are not product performance claims.

Team control & security

Built to keep guest data safe.

Guests trust you with their details. iloop.id is designed so you stay in control of what is said and who sees it.

Answers from approved information

The assistant replies using the details you provide, so guests get accurate, on-brand answers.

People stay in control

Hand any conversation to your team, and review conversation history whenever you need to.

Private by design

Guest conversations are used to serve your guests and your team, and nothing more.

Protected access

Only authorised team members can view conversations and change settings.

A conversation about your property

Be first in the loop.

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