How it works
How iloop.id works with your hotel
We set up iloop.id with hotel teams in Indonesia using the rooms, policies, services and FAQs they provide. The AI assistant replies on WhatsApp, website chat and email, and staff can take over with the conversation history.
Getting your hotel connected
How it works.
- 01
Connect your channels
Link the places guests already message you, like WhatsApp, website chat and email.
- 02
Add your hotel's details
Share your rooms, policies, services and FAQs. We set it up with you.
- 03
Let it reply, and step in anytime
The assistant answers instantly and hands anything sensitive to your team.
The guest journey
One assistant for the whole stay.
A useful message at each stage, with a person ready to step in whenever the conversation needs one.
- 01
Enquiry
Instant replies to questions and quotes.
- 02
Pre-arrival
Confirmations, directions and arrival details.
- 03
Check-in
Check-in info and answers on arrival.
- 04
During the stay
Requests, recommendations and upsell offers.
- 05
Check-out
Check-out reminders and a warm goodbye.
- 06
After the stay
Review requests and follow-up.
Your existing systems
Works where your guests already are.
Designed to work alongside your booking engine and property management system. Tell us what you use and we'll confirm the fit.
Tell us which systems you use. We’ll confirm the fit and discuss the setup for your property.
Discuss your setupQuestions hotels ask
Questions hotels ask.
Does it replace my staff?
No. It handles routine questions so your team can focus on guests, and anything sensitive goes straight to a person.
What happens when it isn't sure?
It passes the conversation to your team, with the history, so guests never have to repeat themselves.
Which channels does it work on?
WhatsApp, website chat and email.
How long does setup take?
We set it up with you using your hotel's information, such as rooms, policies and FAQs. Ask us for the timeline for your property.
Does it work with my booking system?
It is designed to work alongside your booking engine and property management system. Tell us what you use and we'll confirm. Contact us about your hotel.
Can I try it first?
Yes. Join the waitlist and ask about an early pilot. Contact us about your hotel.
What is iloop.id?
iloop.id is an AI hotel chatbot and guest messaging assistant for hotel teams in Indonesia. It answers routine guest questions and handles stay messages while staff can review and take over conversations.
Where do its answers come from?
The assistant uses the hotel information your team provides, including rooms, policies, services and FAQs. Your team can update that information as details change.
Can staff take over a conversation?
Yes. Your staff can take over with the full conversation history, review previous messages and update the information the assistant uses.
How can I book a demo or ask about a pilot?
Email hello@iloop.id to request a demo. Include your hotel, guest communication channels and PMS or booking engine. For a pilot, join the waitlist and tell us what you want to try at your property. Contact us about your hotel.
How much does iloop.id cost?
Contact us for pricing for your property. Share how many properties you manage and the guest messaging channels you need. Contact us about your hotel.
Which guest languages are supported?
Contact us with the languages your guests use. We will confirm the supported languages for your hotel’s setup. Contact us about your hotel.
Is a specific integration available?
Contact us with the name of the system and the workflow you need. We will confirm whether that integration is available and what setup it requires. Contact us about your hotel.
A conversation about your property
Be first in the loop.
Book a demo or join the waitlist for early access and a personal walkthrough.
Book a demoJoin the waitlist